Pre Purchased Support

If you are after professional IT support services availble when you need them and with no lock in contracts the our block hour packages are suitable for you.

Our block hour packages allows your business to reduce costs while maintaining access to support services familiar with your system saving you precious time and money when issues do arrise.

Block Hours can be used for:
     • Technical Support: Onsite or Remote
     • Server Maintenance: Repairs/Upgrades/Patching/Troubleshooting
     • Computer Maintenance: Repairs/Upgrades/Patching/Troubleshooting
     • Software Maintenance: Upgrades/Patching/Troubleshooting

Block Hours Details:
     • All of our pre purchased block packages come with a 10% discount when
      compared with ADHOC support.
     • This agreement does not cover cost of software/hardware/subscriptions
     • This agreement is not designed as an emergency out of hours support
        contract.

Benefits:
     • Empower your staff to resolve technical issues sooner via our helpdesk
     • Itemized monthly report for completed tickets to allow you complete over
        site
     • Flexibility to use your hours for support, consultancy or project
       management tasks