Purchasing support in block hours enables our clients to access to technical support at a discounted rate compare to ADHOC support options. Block hours are able to be purchased in 10hr, 20hr or 50hr increments.
Our time is tracked through our Service Desk system which clients have access to through our customer access portal. This enables clients to create, manage and review all support incidents and detail of types of service performed, time used and technical changes.
*This agreement does not cover cost of software/hardware/subscriptions.
What can I used my Support Hours for?
• Remote Support
• Onsite Support
• Telephone and Help-desk Support
• Scheduled Out of Hours Maintenance
What are some of the Tasks that can be achieved with these support hours?
• Malware/Virus Removal for PC's & Servers
• Windows Upgrades for PC's & Servers
• PC & Server Installation and Relocation
• Software Installation & Configuration
• Telephone/Smartphone setup
• Tablet setup (Emails, Andriod/Apple Accounts)
• Mobile computing solutions
• VOIP Installation, configuration & customisation
• IP surveillance solutions and systems setup